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The Norstar Basic Call Center System for both the CallPilot 100 and CallPilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems. This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
CallPilot 100 |
CallPilot 150 |
Key Features:
- Call Center is a key-coded option requiring no additional hardware.
- Keycode obtained separately from CallPilot 100.
- Keycode packaged with CallPilot 150.
- Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
- Skill-based routing ensuring the caller gets the appropriate support person for call center functionality in a small business environment.
- Intelligent Overflow rules for each Skillset.
- Real-time and historical reporting for accurate detailed reports for the Call Center Supervisor available with Call Center Reporting.
- Choice of software or hardware wallboard support for traditional or advanced Call Centers with reporting.
- Fully integrated with voicemail.
- Supports routing to Mailboxes, CCR Trees, and Auto-Attendant.
- CLID Displayed on Agent's Telset before call answered (configurable).
- Call Forward to Voicemail on Agent sets.
- Split-out Supervisor functionality as a separate feature.
- Custom Auto-Attendant transfer supported.
Copyright @ 2004 CBAY Telecommunications. All rights reserved.
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